General FAQS

Standard 5 – 7 Business Days
Store Pick-Up 2 – 8 Business Days


Note: Shipping times to remote areas such as the Yukon, Nunavut, and Northwest Territories is dependent on the delivery standards of Canada Post.


If you are shipping to your residence, once your order is shipped, you will receive an email with a tracking number. If you have an account with House of Knives, you can sign in to View Your Order Status. If you did not receive an email and do not have an account, contact customer service at [email protected]
Pickup orders do not receive tracking numbers, as they are shipped internally. The store will call you in 2-8 business days, when your order arrives, for you to come pick it up. If you do not receive a call within that time, please contact [email protected] with your order number.

We offer free shipping over $199 dollars to most places in USA, Canada. Northern Territories are excluded due to higher shipping costs. See our Shipping Information page for more details.

If you are not completely satisfied with your purchase, you can return or exchange it if you meet a few conditions. Please see our Returns and Exchanges Policy for more information.

You will be charged the provincial and federal sales taxes of the province the order is being shipped to. If you choose to return any of your items, you will be refunded all taxes paid.

Unfortunately, if you’ve chipped the blade of your kitchen knife, chipped blades are not covered under any manufacturer’s warranty. Steel, especially Japanese steel, does not chip unless it has been mishandled. To avoid chipping your blades, use soft wooden cutting boards instead of glass or stone cutting boards, and avoid twisting and flexing your knife.

Best Knives Hub website incorporates the latest SSL encryption software. We do not store confidential customer credit card information. We respect our customers’ right to privacy. Please see our personal information protection policy.

Best Knives Hub uses a third party processor that is PCI compliant, and we transmit your data to this processor using the highest grade encryption and security methods available. None of your credit card information is stored on our servers.

For your convenience we accept the following payment methods: Visa, MasterCard and PayPal. We ask that all international customers pay via credit or debit card Verified by PayPal.

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