SHIPPING POLICY
Free Shipping is now via DHL Economy! Orders over $99 will be shipped via DHL Express Economy at no additional charge. Due to recent flooding & Covid shipments to select areas may face delays. All shipments are processed within 1-4 working days and take an additional 1-7 days to ship to their destination in most metropolitan areas.
COVID 19 SHIPPING UPDATE
Due to the ongoing Covid-19 pandemic, most couriers have temporarily suspended all time guarantees regarding their shipments. Shipment time will vary with each destination, and we are seeing an average of 4-15 days. In some cases shipments are delayed at particular processing centers and shipping times may drastically increase. We are continually re-evaluating our estimated shipping times and are working closely with Canada Post to ensure that we can deliver your package safely and quickly. If your shipment has been delayed beyond the expected delivery date, please wait an additional 72 hours for couriers to provide an update. After 72 hours please contact us and we can evaluate the next steps that will need to be taken; however, 99% of all shipment delays are resolved the fastest by waiting for the original shipment.
SHIPPING TO THE USA Terms & Conditions:
All USA Orders Must Be Paid With PayPal.
All US orders are TAX Free on the website.
Customs fees are not applied to orders going to the USA if under $800.00 USD (tax and shipping included). If an order is over $800.00 USD, any customs or applicable fees will be the sole responsibility of the customer.
USA Shipments are all sent with DHL *Estimated delivery standards are 7-14 business days to the USA. On-time delivery is not guaranteed. Customs delays may occur.
All orders going to the USA are final sale. No exceptions, due to border restrictions. If there is something wrong with your order, please contact [email protected]
Shipments to Puerto Rico and Hawaii will be charged an additional $25 freight to cover additional shipping costs.
SHIPPING TO THE CANADA Terms & Conditions:
SHIPPING TO THE UK Terms & Conditions:
OTHER INFORMATION
Best Knives Hub reserves the right to deny shipment to any freight forwarder. Shipments must be sent directly to their final destination.
All shipments held at postal offices must be picked up with 7 days. If the order is returned to the Best Knives Hub warehouse due to lack of pickup, all return shipping charges will be deducted from any applicable refund.
All claims for missing packages must be made within 48 hours after packages are marked delivered. In select cases exceptions can be made up to 7 days if the shipping provider allows it. No exceptions will be made after 7 days.
If you cancel your order, we will do our best to ensure it does not get shipped out. In the event it is shipped, shipping charges will not be refunded and the order must be returned with our normal return procedure and policies.